My Dental Course

Front Office Rocks


PACE Certified

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Module 1: WebsiteModule 2: Social MediaModule 3: Paid Online AdvertisingModule 4: Email MarketingModule 5: Referrals and reviewsModule 6: Search Engine Optimization (SEO)
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FREE
0 CE Credits
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Weekly one-on-one coaching calls with your entire office or individually your choice! Personalized implementation training and support. Guided skills practice. Accountability for your training goals. Customizable resources, downloads and printables. Private Facebook group. Discounts on live events.
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Practice Management
$1200 USD
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Online
0 CE Credits
This course is for:Dentists, Staff
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We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. In this day & age, insurance has become more complicated & more in-depth than ever before. For an office to know what their patient’s insurance is going to pay & how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, & explaining coverage & balances to patients.
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Practice Management
FREE
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0 CE Credits
This course is for:Staff
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Module 1: The Patient Experience, Phone and Communication SkillsModule 2: Insurance and SchedulingModule 3: Treatment Acceptance and Team Work Part IModule 4: Team Work Part II and Office CultureModule 5: Practice Presence and LeadershipModule 6: Marketing and Reactivation
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FREE
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This advanced training program offers communication strategies and skills which will help you use the phone as a tool, instead of treating it as a nuisance. After this program – Your team will be Phone Rockstars!
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Practice Management
FREE
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0 CE Credits
This course is for:Staff
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You are the doctor’s right hand and the main point of contact while the patient is the back office. Your professionalism, customer service, and interaction with the patient plays a significant role in the patient’s perception of the practice as a whole. You can fix technique, but attitude and customer service must come first. You’re going to wear many hats at the dental practice and our goal for this course is to help you navigate your duties and help you excel as a dental assistant.
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Practice Management
FREE
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0 CE Credits
This course is for:Dentists, Staff, Assistants, Hygienists
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The mastery program is included with the client’s monthly subscription and is designed to provide a deeper dive into the role and function of the scheduler. Mastery consists of approximately 5-6 hours of scheduling video training + chapter quizzes and homework activities to support the program. Mastery can be assigned to the scheduler in the office and the scheduler’s back up to ensure continuity throughout the front office and team.
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Practice Management
FREE
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0 CE Credits
This course is for:Dentists, Staff
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This is uncharted territory for all of us and there’s still a lot that we don’t know. However, we can take the information that has been released thus far and focus on creating a safe and healthy work environment for our team and patients. The below diagram shows the linear steps that every office should take to ensure we are complying with state and federal regulations. We’ve also included downloadable checklists, guides, and new systems to aid in your systems, communication and managemen
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Practice Management
FREE
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0 CE Credits
This course is for:Dentists
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The patient is the most important person in your practice and the reason your practice exists. In this course, we will cover how to build a team that rocks, how to handle angry and scared patients, the importance of patient handoffs and how team training plays a role in building a productive practice.
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Practice Management
FREE
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This course is for:Dentists, Staff, Assistants, Hygienists
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While all of healthcare is a business model, we are in the business of serving customers first. Back Office Rocks training for Doctors is designed to help you understand the different types of patients and guide them through their treatment in a way that builds rapport and makes them feel comfortable. We’ve also included a module specifically for implementing training for your team to ensure buy-in and continuity throughout the office.
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Practice Management
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This course is for:Dentists
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Our training modules for hygienists are here to help you understand what a doctor is looking for in a dental hygienist, how to navigate the handoff from reception through the first appointment, explaining perio in a way that makes sense, and how to handle patients with focus on making them feel valued and builds rapport. The quality of customer service—or lack thereof—can make or break the success of a dental practice.
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Practice Management
FREE
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0 CE Credits
This course is for:Hygienists
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We start the dental assistant category by addressing what the doctor expects from you, how your interactions with the patient affect the patient’s impression of the practice. Then, we guide you through bad habits that you need to break now and how to fill non-patient time productively. Finally, we look closely at how to become a leader in your dental practice and improve dental practice customer service.
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Practice Management
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This course is for:Assistants
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The role of dental office manager can change from day to day, the demands, the expectations and even the schedule. Don’t worry – the office manager module is there for you each step of the way and your day! Turn here to learn how to manage the staff, office and even the patients in the office.
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Practice Management
FREE
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0 CE Credits
This course is for:Staff
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What does a dental treatment coordinator do during day to day dental practice operations? This training module begins with their purpose, then takes you through the entire dental patient experience – from planning to discussing money! There is more to the treatment coordinator’s role than simply assisting in treatment presentations. They have important conversations with patients about care acceptance and insurance.
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Practice Management
FREE
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This course is for:Staff
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Whether you call this role the financial coordinator or insurance coordinator, it doesn’t matter – but the position helps the dental office get paid and that is what matters. Take your time as you navigate the financial coordinator module. This is not about being insurance driven, just the opposite, it is about learning to manage insurance and help patients find the best way to pay for the dental care they need.
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Practice Management
FREE
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0 CE Credits
This course is for:Staff
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The schedule dictates the entire day in the dental office. We will teach your dental scheduling coordinator how to meet daily production goals, how to confirm appointments two days in advance to reduce last-minute cancellations and no-shows and have them develop a plan to fill any openings in the schedule. The dental schedule is a game and the scheduling coordinator is running the plays with the goal of winning the day, week and month!
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Practice Management
FREE
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0 CE Credits
This course is for:Staff
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New to the dental industry? Don’t worry about a thing. The Dental Receptionist training begins with how to get and stay organized in reception and will take you all the way through to HIPAA and an introduction to dental terminology. Our dental receptionist training courses provide your dental front office team the tools they need to communicate effectively with patients from the initial call through check out, all while keeping an eye on the highest level of customer service.
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Practice Management
FREE
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Online
0 CE Credits
This course is for:Staff
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(888) 261-6278
8445 Broadcast Ave SW, Suite 502
Calgary, AB
T3H 6B6

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